How Reliable Is The Power In Avon? Recent Report Has The Answer

AVON, CT — A power company report has detailed the electricity reliability in Avon, part of a recently released Eversource Energy report that details reliability statewide.

Eversource claims electric reliability for Connecticut customers has improved over the past decade, citing grid upgrades, automation technology, and vegetation management.

The company announced recently that customers now experience an average of one power interruption every 20 months, representing a 15% improvement since 2017.

According to the report, Avon electric customers experienced fewer and shorter power outages than the statewide average in 2025.

The utility reported serving 8,959 customers in Avon during the year. On average, customers experienced one outage every 27 months, compared with the statewide average of one outage every 20 months.

The average Avon customer experienced 56 minutes of outage time during the year, according to the report. That was lower than the statewide average of 81 minutes.

When outages did occur, it took Eversource an average of 125 minutes to restore power in Avon.

Despite the relatively strong reliability metrics, some customers experienced repeated or extended outages.

The utility reported that 132 customers experienced three or more outages during the year, while 63 customers experienced an outage lasting seven hours or longer in Avon.

Trees remained the leading cause of outages in Avon, accounting for the majority of service interruptions in each of the past three years.

However, the share of outages attributed to trees declined from roughly 77% in 2023 to about 58% in 2025, according to the scorecard.

Equipment-related outages increased in 2024 before declining somewhat in 2025, while lightning-related outages rose in 2025 compared with the previous two years. Animal-related outages also increased slightly in 2025.

Eversource released the data as part of its annual electric reliability scorecards, which provide town-by-town information for the 149 Connecticut municipalities the company serves.

“These scorecards help our customers understand how outages impact their area while highlighting some of the critical work we do every day to strengthen our electric system and make it more resilient,” Eversource Vice President of Electric Field Operations Don Scacco said in a statement.

Scacco said the company uses outage data and cost-benefit analyses to determine where investments are needed, including smart switch installations and enhanced tree-trimming programs.

The scorecards also detail the leading causes of outages in each municipality and summarize local reliability and resiliency projects completed by the utility.

Eversource said ongoing infrastructure work includes replacing aging utility poles and electric lines with stronger equipment designed to better withstand severe weather.

For Connecticut's town-by-town reliability scorecard, click on this link.

Additional information about reliability programs and infrastructure projects is available at this link.