Residents and Staff Members Work Together at Ann's Choice

At Ann's Choice, an Erickson Senior Living community in Bucks County, Pa., residents have a true say in what happens on campus, thanks to the Resident Advisory Council (RAC).

The RAC works closely with community leaders to not only provide feedback from neighbors but also to collaborate on matters both large and small. From sharing compliments on the General Services team's great work to weighing in on restaurant menus, this open communication ensures that services and amenities reflect the needs of those who call Ann's Choice home.

To learn more about how this collaboration strengthens the community and supports residents, the Tribune sat down with Ronnie Gerster, former chair of the RAC, and Executive Director Chris Donati.

Tribune: What role does the RAC play in shaping community life?

Ronnie: The RAC serves as a connection between our nearly two thousand residents and community leaders like Chris. We gather feedback, advocate for residents, and work with leadership to address concerns and improve community life. Through the RAC, management gains a broader understanding of how residents feel about different issues and improvements.

I meet regularly with my cochair and the leadership team to discuss resident concerns, questions, and suggestions. Then, we communicate information and updates from management back to residents. A large part of what we do is helping residents feel informed and heard.

Chris: For residents, this is their home. They provide an incredibly valuable perspective! They often notice opportunities very quickly. Listening to residents' opinions is the best way for us to continue making Ann's Choice a wonderful place to live. The RAC helps relay all the thoughts and suggestions that residents would like to bring forward.

Tribune: How would you describe the relationship between the RAC and community leaders?

Ronnie: I've found the leadership team to be extremely approachable and easy to work with. Management listens carefully, follows up quickly, and genuinely wants to solve problems. That collaborative relationship helps residents feel respected and valued.

Chris: Our leadership philosophy is grounded in meaningful relationships. Creating the best resident experience truly takes everyone working together.

Tribune: Chris, does the leadership team solicit feedback from residents in any other ways?

Chris: Yes! We also hold monthly Town Hall meetings as well as spring and fall Fireside Chats in every residence building. These gatherings give residents opportunities to ask questions, share suggestions, and learn more about what's happening throughout the community.

Tribune: Can you share some positive changes that came directly from resident input?

Ronnie: Happy to. Recently, a cafeteria-style restaurant on campus was renovated. Residents found it difficult to hold trays while standing in line because there was nowhere to set them down. The RAC brought the concern to management, and a countertop was installed along the serving line so residents could easily slide their trays forward while waiting. Residents really appreciated that change.

Another improvement involved redesigning the trash and tray return area in the same restaurant. Management worked with the RAC to redesign the area with a more functional setup.

Chris: Previously, residents requested more plant-based menu options. Our dining director researched plant-based products and organized taste tests with both residents and staff members. The response was very positive, so we added those items to the menu. That's a great example of listening carefully to what residents want and then finding practical ways to respond.

We're continuing to evolve and enhance the community in other exciting ways. One of our recently renovated clubhouses looks stunning. Residents especially love the renovated Garden Restaurant and Bar, along with our new fast-casual dining venue, Oak Terrace.

Tribune: Ronnie, what does it mean to residents to have a voice through the RAC?

Ronnie: I think it gives residents confidence that someone is listening. Not every suggestion can be implemented, but residents appreciate having a way to voice their opinions and receive honest answers. That communication helps create a stronger sense of trust throughout the community. It's very fulfilling to see residents recognize that the RAC can truly help make positive things happen.

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By Julia Collins