Lower Bucks Co. Customers Urged To Protect Water Pipes

LOWER BUCKS COUNTY, PA — Pennsylvania American Water is urging customers to be prepared during sub-freezing temperatures that have hit Lower Bucks County communities over the past several days.

The water company — which serves customers in Yardley Borough, Lower Makefield Township, and Falls Township — is providing tips to protect pipes during ongoing statewide below-zero temperatures.

Pennsylvania American Water said the tips will help customers avoid costly repairs and unwanted stress from frozen pipes. The company also reminds customers that internal plumbing is the responsibility of the homeowner.

"It's important that customers take steps to protect their pipes from freezing, especially during extended cold periods like we’re experiencing now," said Pennsylvania American Water Vice President of Operations Jim Runzer. "Taking time to prepare and regularly checking on your pipes during extremely cold days will help ensure you and your loved ones stay safe and comfortable."

Customers should follow these preparation tips:

• Know how to shut off your water: Locate your main water shut-off valve. In many homes, it is located near the water meter or close to where the water pipe enters the home. Hang an I.D. tag on the valve so it can be found quickly during an emergency.
• Test your main water shut-off valve: Once located, test the shut-off valve by closing it. Once completely closed, check sinks and other water fixtures to ensure the shut-off valve is working properly.
• Ball valves generally only require a quarter turn to close.
• Gate valves are generally closed by turning the handle clockwise and should turn easily.
• If the valve does not close easily, it may need to be serviced.
• Check your incoming water service line material. If they are found to be made of lead or galvanized steel, they will be replaced in the future.
• Check sprinkler or irrigation systems: Make sure everything is turned off and fully drained.
• Eliminate sources of cold air near water lines: Check for pipes in areas that might be prone to freezing, such as crawl spaces, unheated rooms, basements, garages, and exterior walls. Fix drafty windows, insulate walls around pipes, and plug drafts around doors.
• Protect your pipes: Where pipes are exposed to cold, wrap them with insulation or heat tape.
• Give pipes a helping hand: If pipes run through cabinets or vanities, open the doors to let warmer room temperatures flow in.
• Keep water moving through the pipes: Allow a small trickle of water to run. The cost of the extra water is typically lower than the cost of repairing a broken pipe.
• If pipes freeze, shut off the water immediately: Do not attempt to thaw pipes without turning off the main water shut-off valve.
• Thaw a frozen pipe by warming the air around it: Use a hair dryer, space heater or hot water. Do not leave space heaters unattended and avoid using kerosene heaters or open flames.
• Once pipes are thawed: Slowly turn the water back on. Check pipes and joints for any cracks or leaks potentially caused by freezing.
• When customers are away from home, set thermostats at 55 degrees to prevent freezing.
• Have a friend, relative or neighbor regularly check the property to help ensure the heat is working and the pipes have not frozen.
• Consider purchasing a freeze alarm. The alarm will call a user-selected phone number if the inside temperature drops below 45 degrees.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, X, and Instagram.