Residents and Staff Members Work Together at Eagle's Trace

At Eagle's Trace, an Erickson Senior Living community in West Houston, Tex., residents have a true say in what happens on campus, thanks to the Resident Advisory Council (RAC).

The RAC works closely with community leaders to not only provide feedback from neighbors but also to collaborate on matters both large and small. From sharing compliments on the General Services team's great work to weighing in on restaurant menus, this open communication ensures that services and amenities reflect the needs of those who call Eagle's Trace home.

To learn more about how this collaboration strengthens the community and supports residents, the Tribune sat down with Gene Bohny, chair of the RAC, and Steve Aigner, executive director at Eagle's Trace.

Tribune: How would you describe the relationship between residents and community leaders?

Gene: The relationship between administration, the RAC, and residents is outstanding! Staff members and residents often describe the community as a family.

Steve: We prioritize open communication. My team maintains a strong relationship with Gene and the rest of the council, which acts as a voice for residents. They bring forward ideas and suggestions in such a positive, collaborative way, which helps us respond and align our priorities. Residents often tell us this level of partnership and transparency is unique and appreciated.

Tribune: How often do the RAC and community leaders connect to discuss residents' suggestions?

Gene: The council meets with Steve twice a month, and I prepare an agenda we follow. Each side expresses their thoughts freely. Any topic affecting residents may be discussed.

I also meet with Steve one-on-one at least once per week, which helps him stay up to date on things happening around the community. As council chair, I try to ensure residents are happy!

Steve: The council's committees, which represent different departments across campus, also meet to discuss opportunities for improvement. For example, the General Services Committee might address ways to enhance the community's landscaping or responsiveness to residents' work requests.

The council is very thoughtful in presenting ideas that would enhance life for everyone at Eagle's Trace. It's incredibly important to continually seek resident feedback on how we can help them live better lives.

Tribune: Can residents share feedback in other ways?

Gene: Yes! During "Small Talk" gatherings, administration answers resident questions and listens to feedback. These meetings help keep residents informed about what's happening on campus and gives them a platform to share their thoughts.

Steve: The same is true for each department's monthly sessions with residents, during which department directors give updates and hear directly from residents on what they feel is most important in maintaining excellence. During these sessions, we get real-time information on aspects of our programs and services that need fine-tuning.

Tribune: Can you share some positive changes that came directly from resident input?

Steve: Happy to. Recently, residents recommended the installation of a new handrail in a location that they thought would be helpful. That wouldn't have been on our list had it not been for resident feedback!

The RAC also makes recommendations for capital improvements each year. They do this by soliciting feedback from residents on projects that will modernize or improve Eagle's Trace. They offer excellent ideas that enhance different aspects of community life. In the past, they have suggested ways to better welcome and integrate new residents and recommended revisions to our shuttle service.

Tribune: What is the best part of working together?

Gene: Our open communication. Because of our transparent discussions, residents are very happy here. Nearly 96% of residents say they would recommend Eagle's Trace to a relative or friend!

Steve: The leadership team and the RAC maintain such a strong, meaningful relationship. Everyone wants the best for each person at Eagle's Trace. This level of communication and collaboration is what makes Eagle's Trace so special. We lock arms to ensure the community is the best it can be for everyone.

To learn more about independent senior living, request your free brochure to get the scoop on amenities, floor plans, and much more.

By Susan Ingram