Aquarion Water Authority Completes Ownership Transition

CONNECTICUT — Aquarion Water Authority announced Tuesday that it has completed its transition to local, not-for-profit ownership, establishing a new governance structure for the water system serving communities across Connecticut.

The utility said customers should experience no immediate changes as a result of the transition. Water service will continue uninterrupted, with the same employees remaining responsible for operating and maintaining the system, responding to emergencies and assisting customers throughout the service area.

Officials said customers do not need to take any action following the ownership change and can continue using existing customer service channels, payment methods and account management tools.

“Customers should continue to expect the same reliable service they receive today,” said Lucy Teixeira, the president of Aquarion Water Authority. “The people who operate this system every day remain focused on delivering safe, high-quality water, maintaining critical infrastructure, and providing responsive service to the communities we serve. Our commitment to customers remains unchanged.”

The completion of the transaction marks the beginning of a new phase for the organization, which officials said will continue focusing on day-to-day operations while operating under a new public, not-for-profit structure intended to support long-term investment, local accountability and stewardship of the water system.

Under the new governance structure, municipalities served by the system will be represented through a Representative Policy Board, giving communities a direct role in decisions involving water rates and long-term planning. Officials said the structure is intended to strengthen local oversight while maintaining operational continuity.

“This milestone is ultimately about the future,” Teixeira said. “Water infrastructure is one of the most important public assets any community relies on. The Authority structure is designed to support responsible stewardship of that infrastructure for generations to come while maintaining the high standards of service our customers expect and deserve.”

The Connecticut towns and cities served by Aquarion include:

• Ansonia (Wastewater/Sewer)
• Beacon Falls
• Bethel
• Bridgeport
• Brookfield
• Burlington
• Canaan
• Cornwall
• Danbury
• Darien
• Derby
• East Granby
• East Hampton
• Easton
• Fairfield
• Granby
• Groton
• Kent
• Lebanon
• Litchfield
• Mansfield
• Marlborough
• Middlebury
• Monroe
• Mystic
• New Canaan
• New Fairfield
• New Hartford
• New Milford
• Newtown
• Norfolk
• North Canaan
• Norwalk
• Norwich
• Oxford
• Redding
• Ridgefield
• Salisbury
• Seymour
• Shelton
• Sherman
• Simsbury
• Southbury
• Stamford
• Stonington
• Stratford
• Suffield
• Torrington
• Trumbull
• Washington
• Weston
• Westport
• Wilton
• Wolcott
• Woodbury