911 Call Takers Needed In Delaware County

DELAWARE COUNTY, PA — Delaware County's Emergency Services Department is looking to hire a full-time 911 call taker.

The job is 40 hours a week and pays $60,000 annually after training.

Call takers receive 911 emergency and non-emergency calls from the public and initiates the appropriate police, ambulance, or fire response with the use of a computer aided dispatch system.

Ideal candidates will have the ability to make quick decisions, coordinate multiple tasks at one time, and the ability to maintain control of a call; can remain calm, remain professional and even-tempered during emergency situations.

This position is the initial point of contact with the public and makes decisions based on established policies and procedures.

Call takers relay information to a 911 Police Dispatcher or 911 Fire/Medical Dispatcher who in turn dispatches the appropriate resources.

All applicants will be required to sit for a computerized pre-employment test, which will last about two hours.

Testing details will be sent to applicable candidates in advance of the testing dates.

Applicants who pass the pre-employment test will be invited back for an interview.

Those who are selected from the first two processes must then pass a required criminal history background check to conform with CJIS requirements.

Testing and interviews will be held at the Delaware County 911 Center, 360 N. Middletown Road in Media.

Once an applicant passes these requirements and is selected, they will be offered employment as a non full time trainee and be invited to attend the 20-week call taker class. These employees will be paid $15 per hour for a total of 20 hours per week.

Applications are available online here.

Below are more job details:

ESSENTIAL DUTIES

• Handle and process emergency and non-emergency 911 calls in a timely and professional manner into a computer aided dispatch system (CAD).
• Provide pre-arrival medical, fire and law enforcement instructions to callers.
• Handle all TTY/TTD and SMS 911 calls received.
• Maintain certification requirements.
• Maintain continuing education requirements.

QUALIFICATIONS/PREFERRED SKILLS, KNOWLEDGE & EXPERIENCE

• High School Diploma or General Education Degree (GED).
• Must be able to clearly speak, read and write in English.
• Knowledge of other languages is a plus.
• Must be able to communicate accurately and concisely in verbal and written form.
• Excellent listening and communication skills.
• Ability to multi-task with minimal direction.
• Ability to perform efficiently under extreme pressure.
• Ability to carry out orders with precision and speed.
• Ability to make decisions quickly and accurately.
• Ability to deal with the public in a courteous and tactful manner.

Preferred Skills, Knowledge & Experience

• APCO Basic Telecommunication certification.
• CPR/ TDD/ HAZMAT awareness.
• APCO EMD certification.
• ICS 100/700

Work Schedule

Four platoon fixed schedule two-week, 12-hour shift schedule.

Members work two-on, two-off; three-on, two-off; two-on, three-off

Day work: 7 a.m. to 7 p.m.

Night work: 7 p.m. to 7 a.m. based on seniority